Lack of Change Procedures Is Often the Key to a Failed IT Implementation
Change management is a structured approach aiming to alter processes, procedures, methodologies and in individuals, teams, IT and organisations from a current state to the desired future state by reshaping the application of business operation/process, resources and budget allocations. Organisation must include the activity in a statement, stipulating those who are impacted, how to take action to be on the right path and define the change process. A comprehensive guidance for achieving this 'change' vision so that the change effort is successful and must be readily available.
Nonetheless, hurdles can occur in the course of implementation of changes. Poor execution, unclear guidance, guidelines, goals and plans are some of the factors, which often complicate the change management process. Other pitfalls can be related to employee resistance; communication failure and insufficient time spent on training.
Achieving optimal interaction between management processes and teams
Thus, it is of fundamental importance that management and executives play a decisive role in addressing these change obstructions precisely. Increasingly the role of the leader is to interpret the situation from an objective standpoint, communicate and enable change. Managers are key to develop effective strategies while involving the teams to create commitment of all stakeholders. In turn, employees must endeavour in their activities, and this effort might arise from their experience, personality or motivation.
Individuals and change teams need to be empowered to create their solutions and responses, with facilitation and support from managers. Management, leadership style and employees engagement are just as relevant as the change process and its policy.
Effective change management solution
Change management is critical to regulatory compliance because it's hard to say that your IT environment is under control if you do not know what changes have been made. One of the most effective ways to manage change is to use an established change management solution. Such a solution, combines software, people and processes, depending on the procedure, people and processes that it uses.
Therefore in order that the 'Change' transformation efforts are successful the following issues must be addressed;
- Do not underestimate the impact an enterprise-wide rollout or implementation on employees and behavioural change.
- Implement steps to embed change and to gain better user acceptance in both the design and post-implementation stages of the new process, or system.
- Executive commitments to engage users, empower them and show a demonstrated respect for their ideas and input.
- Work within the Change Management best practice framework with communication for clarity and demonstration on system and drivers for change.
- Engage users in a transparent and accountable change process, with commitment
And finally having a process to validate the proposed solution against the project brief and objectives so that the process of change management has been included in the project planning and resourcing phases.
